FAQs
Frequently Asked Questions (FAQs)
1. What products does Cutie World offer?
We specialize in a variety of cute, high-quality products for pets—particularly dogs and cats. Our selection includes toys, apparel, accessories, grooming supplies, and more, all designed to bring joy to you and your furry friends.
2. How can I place an order?
Placing an order is easy! Simply browse our website, add your favorite items to the cart, and follow the checkout process. We accept major credit cards and secure payment methods like PayPal for your convenience.
3. Do you ship internationally?
Yes, we ship worldwide! Delivery typically takes 10-12 business days, depending on your location.
4. How much does shipping cost?
We’re happy to offer free shipping worldwide on all orders, no matter where you are!
5. How long will it take to receive my order?
Orders are typically processed within 10-12 business days.
6. What is your return policy?
We want you to be fully satisfied with your purchase. If for any reason you’re not happy, we offer a 30-day return policy. Products must be in their original condition. Please review our Return Policy page for detailed instructions.
7. How do I initiate a return or exchange?
To start a return or exchange, simply contact our customer service team at support@shopcutieworld.com within 30 days of receiving your order. We will provide detailed instructions for returning your item(s).
9. What if my item arrives damaged or defective?
In the rare event that your item arrives damaged or defective, please contact us immediately at info@shopcutieworld.com with your order number and photos of the issue. We’ll be happy to arrange a replacement or refund.
10. Do you offer discounts or promotions?
Yes! We regularly offer promotions, discounts, and special deals. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
11. Can I cancel or modify my order after it’s placed?
We process orders quickly, but if you need to cancel or make changes, please contact us within 24 hours of placing your order at info@shopcutieworld.com. We’ll do our best to accommodate your request.
12. Is shopping on your website secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information. Your data is safe with us, and we never share it with third parties.
13. How can I contact customer support?
You can reach our customer support team via email at info@shopcutieworld.com. We aim to respond to all inquiries within 24-48 hours.